Refund policy

Refund Policy

We offer a 90-day money-back guarantee, which means you have 90 days after receiving your item to request a refund.

To be eligible, your item must be in its original packaging with proof of purchase. Because we stand behind our formula, you may request a refund even if the pouch has been opened or used — if you're not satisfied, we'll make it right.

To start a return or request a refund, contact us at Purelyvitalstore@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including gift cards. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to request a refund for the item you have and, once approved, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in its original packaging with proof of purchase.

Refunds

Once your request is reviewed, we'll notify you whether your refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at Purelyvitalstore@gmail.com.

Contact us for any return question at Purelyvitalstore@gmail.com.